Course Information

Qualification Code: CHC32015

This qualification is a pathway to a rewarding and worthwhile career in community services. It will equip learners to contribute to social change in community settings and community-based programs. Under the direction of others, students will be able to help individuals and community groups from all backgrounds and with diverse needs.

Learning outcomes include being able to:

• communicate effectively with people from diverse backgrounds
• respond appropriately to clients needing assistance
• refer clients to specialist services and support when needed
• follow safe work practices
• organise personal work priorities

Course Duration

Domestic – 52 weeks (40 weeks of classes + 12 weeks of holidays).

Attendance

Domestic – 2 days per week.

Entry Requirements

Domestic

• Be 16 years of age or over
• Completed Year 10 (or equivalent)
• Language, Literacy and Numeracy (LLN) course pre-assessment test
• Unique Student Identifier (USI)

Students must also have access to:

• A PC or equivalent running or capable of running Microsoft Windows 2010 and Microsoft Office 2010 and above
• Internet connection

Training Options

Since July 20, 2020, BCC Institute has been using a mixed delivery mode, delivering sessions face to face and online via the Zoom platform.

Face to face training

Face to face classes at BCC Institute are kept small with a maximum of 15 students per class, allowing more quality time with their trainer. Each trainer has extensive experience in their industry, providing first-hand knowledge and learning techniques for their students.

Online learning

Some training and assessment is delivered online. Students will also be required to complete some self-directed learning tasks.

Course Structure

12 units (5 core + 7 electives)

Units of Competency

CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
CHCCCS031 Provide individualised support*
CHCCDE020 Implement participation and engagement strategies*
CHCCCS038 Facilitate the empowerment of people receiving support*
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety*
CHCPRT025 Identify and report children and young people at risk*
CHCYTH013 Engage respectfully with young people*
BSBPEF301 Organise personal work priorities*

*Unit is an elective. All other units are core units of competency.

Employment Opportunities

• Community services support worker
• Community support worker

Further Study Pathways 

On completion of CHC32015 Certificate III in Community Services, students may be interested in completing the CHC43115 Certificate IV in Disability or CHC52015 Diploma of Community Services at BCC Institute. Other options are the CHC42015 Certificate IV in Community Services or CHC43215 Certificate IV in Alcohol and Other Drugs.